Terms and conditions

Afya City Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with headquarters and management address: Burgas, St. St. Cyril and Methodius St., 31, EIC: 206510019, VAT Number: BG206510019

E-mail for contacts: aleksandrina@krusharska.eu

ATTENTION! By accessing and using the Afya City Ltd. website, you accept without limitation and unconditionally these Terms of Use.

Content Ownership

The content of the website, expressed in text and images, is protected by copyright. All rights, including those not expressly granted herein, are reserved. The use of any content other than that which is not contrary to these Terms of Use, without the written permission of Afya City Ltd., is expressly prohibited.

Use of the Website

Any use of the website www.krusharska.eu and subdomain shop.krusharska.eu means that you have carefully read these General Terms of Use and have agreed to use them unconditionally. The general terms and conditions can be amended by Afya City Ltd. at any time by updating them. Changes are binding for all customers and/or users. Afya City Ltd. has the right to make changes to the General Terms of Use unilaterally at any time at its discretion or if such changes are required by virtue of an effective regulatory act. In any case of a change to the General Terms and Conditions, Afya City Ltd. will inform the Users about this by publishing the changes on the website.

By using the website, the user declares that he is over 16 years old. or has parental consent.

It is prohibited to copy, transmit, distribute, store or in any other way use part or all of the content in any form without the express written permission of Afya City EOOD;

Obligations of the user upon registration

Given the use of the website www.krusharska.eu and subdomain shop.krusharska.eu, the User agrees to provide true, accurate and up-to-date information about himself when filling out the registration form. In view of the security and protection of its Users, Afya City EOOD informs parents that the products and services are provided to the widest audience and that it is their responsibility to determine the appropriate services and materials for use by their children. The user has the right at any time at his own discretion to stop using the Services provided on the website. Upon termination of the present General Terms and Conditions between Afya City Ltd. and the User, Afya City Ltd. removes the user profile of the User and deletes his password for accessing it. The request for termination should be made by the registered User by sending an e-mail to aleksandrina@krusharska.eu

Prices

All prices of the Products are final, they are declared in BGN, including VAT and all other required taxes or fees. Afya City EOOD has the right to change the prices at its discretion, at any time without prior notification to the Users. The user is obliged to pay the price that was indicated on the website at the time of placing (creating) the order, regardless of whether it is lower or higher than the current one. In case of technical errors in the publication of the information, Afya City EOOD has the right to refuse the execution of the order and does not owe compensation in any way to the User, except to refund within 14 days the sums paid and/or deposited by the user, if any. All products, including those on sale or on sale, are sold and delivered while supplies last, even if not expressly stated on the website.

Delivery

1. The user is obliged to receive the ordered goods and, in case there are no comments on them, to pay the price of the created online order.
2. In the event that a user unreasonably refuses to receive and pay for the ordered goods, his subsequent orders will be fulfilled only after advance payment of the requested goods, as well as the transport costs associated with their delivery. In the event of non-fulfillment of his obligation under item 1, upon his next order, the user shall be notified by e-mail to the registered e-mail address of the amount due, including the price of the goods and the value of the transport costs, which should be paid in advance. Payment is a condition for the fulfillment of the order and the delivery of the goods. If the user refuses to receive the pre-paid order, Afya City Ltd. will reimburse the user within a reasonable period of time the amount of the order after deducting all transport costs incurred in sending it and returning it back to Afya City Ltd.

The delivery of the ordered goods is carried out in the manner specified by Afya City EOOD and by the subcontractor specified by Afya City EOOD, according to the specified terms and according to the options offered on the website. Afya City Ltd. reserves the right to extend the specified terms by up to 7 days without informing the User in advance, and to extend the terms by more than 7 days with the prior approval of the User. Afya City Ltd. reserves the right to change the subcontractor performing the delivery without prior warning to the User, as long as this does not change the price, term, and method of delivery. Afya City Ltd. is not responsible for delay or impossibility of performance in the event that this is the fault of the courier making the delivery, prevented or delayed by reasons caused by force majeure and/or due to circumstances beyond Afya City Ltd.’s control.

Afya City EOOD delivers the ordered products on the territory of Bulgaria via a courier company to an address specified by the User or to an office of the courier company specified by the User. Afya City Ltd. is not responsible for incorrect information entered by the User regarding the delivery address.

Afya City Ltd. has the right not to deliver part or all of the products or not to fulfill part or all of the products at its discretion including, but not limited to, due to stock availability or price changes. Afya City Ltd. notifies the Users about this by email or phone call. Afya City Ltd.’s sole responsibility is to reimburse the User within 14 days of the previously received price of the Product/Products, if any.

In the event that a Product or Service ordered and paid for in advance cannot be delivered/provided by Afya City EOOD, the User will be informed of this and Afya City EOOD will refund the amount paid by the User to the account provided by the User within 14 days .

Payment for purchased goods and services

When paying in cash for the ordered goods and services, the User undertakes to deposit the full value of the delivered order at the time of delivery to Afya City EOOD or to its representative carrying out the delivery. Shipments with a cash on delivery payment method are sent using the Postal Money Order (PMO) service. The PPP receipt issued by the courier company is equivalent to a receipt. When an invoice is issued, the PPP receipt is attached to the invoice.

When paying by bank transfer in BGN, the User deposits an amount equal to the value of the order placed in the bank account of Afia City EOOD in Unicredit Bulbank, IBAN: BG68UNCR70001524398854, and only after the deposit is confirmed, the ordered goods and services are delivered. The order number must be entered in the reason for payment. All fees and commissions are for the account of the client.

When paying electronically with a debit or credit card, the User deposits an amount equal to the value of the order and only after the transaction is confirmed, the ordered goods and services are delivered. The order number must be entered in the reason for payment. All fees and commissions are for the account of the client.

In cases of online payments or payments by bank transfer, Afya City Ltd. is not responsible for any costs related to fees, commissions or other additional payments made by the User in connection with the transaction, as well as in cases of currency conversion , whose conditions are applied by the bank. The costs associated with payments of this nature are solely for the account of the User.

1 EUR is equal to 1.95583 BGN.

Payment term

The payment term for orders requiring advance payment is up to 7 days from the date the order is generated on the website. After the expiry of this period and in case of non-payment, the order is considered to be refused.

Electronic publications

When purchasing electronic editions, the User undertakes to familiarize himself with the information from the section How to download an e-book!
Afya City EOOD is not responsible for the impossibility of using the product if the instructions are not followed!

Right to refuse purchased goods

Pursuant to Art. 50 of the PPE, the consumer has the right to withdraw from the distance contract without stating a reason, without owing compensation or penalty, except for the costs of returning the goods. Period for exercising the right of refusal – 14 days. The consumer shall be liable for the diminished value of the goods caused by testing them other than as necessary to ascertain their nature, characteristics or proper functioning.

To exercise the right of refusal, the Buyer can send the following data to the email aleksandrina@krusharska.eu: 1. Order number, 2. Customer names 3. Contact phone number 4. IBAN. 5. Account holder. 6. Name of the product to be returned.

The refund of the amount paid will be carried out within 14 days from the date of termination of the contract for distance selling by the Buyer.

They are not subject to the right of refusal according to Art. 57 par. 13 of the Civil Code – digital content that is not delivered on a physical medium;

Orders that have not left the Logistics Center can be canceled by email to aleksandrina@krusharska.eu.

Books that have left the Logistics Center are subject to return if they have defects or deficiencies that interfere with the perception of the text’s semantic integrity or have deformed their appearance – blank pages, missing, shuffled or inverted cars, torn covers. Return shipping costs are the responsibility of Afya City EOOD.

In case of non-compliance of the goods with the main characteristics indicated on the page, Afya City Ltd. refunds the amount paid for the goods by the consumer, including the transport costs charged for the acquisition of the goods, in accordance with Art. 59 paragraph 3 of the Civil Code within 14 days of receipt of the goods.

Alternative Dispute Resolution (ADR)

In the event of a dispute that has been referred for consideration by the user directly to the merchant, but has not been resolved between them, the user has the option of Alternative Dispute Resolution /АРС/ https://kzp.bg/

Alternative dispute resolution between consumers and merchants is an out-of-court conciliation procedure on a voluntary basis. It is carried out through conciliation commissions.

Users have two options:

• To use the European Platform for Online Dispute Resolution (ODR) / http://ec.europa.eu/odr/ – a single access portal that allows consumers and traders in the EU to resolve their disputes related to cross-border online purchases, and also with national ones.
• To submit an application for mediation directly to the KZP located in the current section. Information on the types of conciliation commissions and the steps to form a conciliation commission. https://kzp.bg/login

Others

Afya City EOOD reserves the right to send advertising messages to users who have placed an online order at www.krusharska.eu and the subdomain shop.krusharska.eu, except in cases where they have expressed their opposition to receiving such messages. Afya City Ltd. has the right to change the technology and design of the Services provided without prior notice. Afya City Ltd. reserves the right to send its users messages related to new products or changes to the terms and conditions for using the current services.

These terms may be updated at any time. Afya City Ltd. is not responsible if the User has not read the latest version of these terms and conditions.

The latest version of the terms and conditions can be viewed at any time at: www.krusharska.eu and subdomain shop.krusharska.eu

Liability

Afya City Ltd. does not confirm and is not responsible for the information contained in websites to which there are hyperlinks, as well as for the products, services and other such offered on the same websites.

Afya City Ltd. is not responsible for the quality and condition of Internet connections, as well as for the serviceability of the devices that provide them, from your computer to the server on which the website is located.

Afya City Ltd. is not responsible for any losses – direct, indirect or consequential damages, lost profits arising from or related to your access to the use of the website.

Links to third party websites

The website may contain links to websites that are owned or operated by third parties other than Afya City Ltd. These links are provided for the convenience of Users only. Afya City Ltd. has no control over and is not responsible for the content, privacy policies or security of such sites.

Applicable law

For all issues not settled in these conditions, the provisions of the current Bulgarian legislation shall apply.

All disputes relating to these Terms, which the parties have not been able to resolve through negotiations and by mutual agreement, shall be referred to the competent Bulgarian courts.

The latest version of the terms and conditions can be viewed at any time at: www.krusharska.eu and subdomain shop.krusharska.eu

Last update 06.10.2024